Here's a professional FAQ page for your Nirmla Creations Shopify website.

Frequently Asked Questions (FAQ)

1. What type of jewellery do you offer?

We offer a beautiful collection of handmade jewellery, including Kundan jewellery, necklaces, earrings, bracelets, mangalsutras, festive jewellery, and more. Every piece is thoughtfully handcrafted with attention to detail.

2. Is your jewellery handmade?

Yes. Every jewellery piece at Nirmla Creations is carefully handmade, making each design unique and crafted with love.

3. Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) is available on selected orders and locations. Availability will be shown during checkout.

4. How long does it take to process my order?

Orders are usually processed within 1–3 business days after payment confirmation. Handmade or customized products may require additional processing time.

5. How long does shipping take?

Estimated delivery time is:

• Metro Cities: 3–5 business days

• Other Cities: 5–8 business days

• Remote Areas: 7–10 business days

Delivery times may vary due to courier delays or unforeseen circumstances.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or message, allowing you to track your shipment.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

8. What is your return and exchange policy?

As our jewellery is handmade, we generally do not accept returns. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery for assistance.

9. Do you offer customized jewellery?

Yes. We accept selected customization requests depending on the design. Please contact us before placing your order to discuss your requirements.

10. How should I care for my jewellery?

To keep your jewellery looking beautiful:

• Store it in a dry, airtight box or pouch.

• Avoid contact with water, perfumes, lotions, and chemicals.

• Remove jewellery before bathing, swimming, or exercising.

• Wipe gently with a soft cloth after use.

11. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or banking details.

12. Do you ship internationally?

Currently, Nirmla Creations ships within India only. We hope to offer international shipping in the future.

13. How can I contact customer support?

If you have any questions about your order or our products, please reach out to us through the Contact Us page on our website. Our team will be happy to assist you.

14. Will I receive the exact product shown in the pictures?

We strive to ensure our product images accurately represent each item. Since every piece is handmade, slight variations in color, finish, or design may occur, making each creation unique.

This FAQ is optimized for a Shopify jewellery store and addresses the most common customer questions, helping build trust and reduce support inquiries.