Here's a professional and customer-friendly Return & Exchange Policy for your Shopify store.

Return & Exchange Policy

Last Updated: July 2026

Thank you for shopping with Nirmla Creations. We take great care in creating and packaging every handmade jewellery piece. If you are not completely satisfied with your purchase, please review our policy below.

Returns

As our jewellery is handmade, we generally do not accept returns unless the product you receive is damaged, defective, or incorrect.

To request a return, please contact us within 48 hours of receiving your order with:

• Your order number

• Clear photos or a short video of the product

• A brief description of the issue

After reviewing your request, we will inform you of the next steps.

Exchanges

We offer exchanges only in the following situations:

• You received a damaged or defective product.

• You received the wrong item.

Approved exchange requests must be made within 48 hours of delivery.

The product must be:

• Unused and unworn

• In its original packaging

• Returned with all tags and accessories (if applicable)

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products damaged due to misuse, improper handling, or normal wear and tear

• Customized or personalized jewellery

• Products returned without prior approval

• Items requested after the eligible reporting period

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

• The refund will be processed to your original payment method.

• Please allow 3** business days** for the refund to reflect, depending on your bank or payment provider.

If a replacement is available and preferred, we may offer an exchange instead of a refund.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions or need assistance with a return or exchange, please contact us through the contact form on our website. Our team will be happy to assist you.

This policy is suitable for handmade jewellery businesses and clearly explains when returns, exchanges, cancellations, and refunds are available.