Frequently Asked Questions (FAQ)

1. What is Nirmla Creations?

Nirmla Creations is a handmade jewellery brand specializing in beautiful Kundan, beaded, and Mangalsutra jewellery. Every piece is carefully handcrafted with love, attention to detail, and a focus on quality and affordability.

2. Are your products handmade?

Yes. All our jewellery is handcrafted, making every piece unique. Slight variations in color or design are a natural part of handmade craftsmanship.

3. What materials do you use?

We use quality materials such as Kundan stones, beads, pearls, artificial stones, premium threads, chains, and other jewellery-making components to create elegant and durable designs.

4. Do you customize jewellery?

Yes. We accept customization requests for selected products. If you have a specific design, color, or requirement, please contact us before placing your order.

Email: 1967.nirmala@gmail.com

5. How long does it take to process an order?

Orders are usually processed within 2–5 business days. Customized orders may require additional time.

6. How long does shipping take?

Delivery usually takes 5–10 business days after dispatch, depending on your location. Delivery times may vary during holidays or due to courier delays.

7. How can I track my order?

Once your order is shipped, we will send you the tracking details via email or WhatsApp (if provided).

8. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location and the shipping partner. If COD is available, it will be shown during checkout.

9. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

10. Do you accept returns or exchanges?

Returns and exchanges are accepted only if you receive a damaged, defective, or incorrect product. Please contact us within 48 hours of delivery with clear photos of the item and packaging.

11. What if I receive a damaged product?

If your item arrives damaged, please email us within 48 hours of receiving your order. Include your order number and clear photographs so we can assist you quickly.

Email: 1967.nirmala@gmail.com

12. How should I care for my jewellery?

To keep your jewellery looking beautiful:

• Store it in a dry, airtight box or pouch.

• Avoid contact with water, perfume, deodorant, and other chemicals.

• Remove jewellery before bathing, swimming, or exercising.

• Wipe gently with a soft, dry cloth after use.

13. Will the jewellery look exactly like the pictures?

We try our best to display product colors accurately. However, slight variations may occur due to lighting, photography, screen settings, and the handmade nature of our products.

14. Do you ship across India?

Yes, we deliver to most locations across India.

15. How can I contact Nirmla Creations?

If you have any questions or need assistance, we're happy to help.

Email: 1967.nirmala@gmail.com

We aim to respond to all enquiries as quickly as possible.